Help centre

Need some help? Use our articles and instruction videos.

Account

What happens to my personal data?

Request new verification link

Request a new password

Register as a tester using company details

Tester instructions

Session without interviewer

Session with interviewer

Download software or mobile app

Settings for Mac-computers

Camera or microphone not working

Earnings and payouts

When will I receive my payout?

Social welfare payments

Information needed for payouts

How much can I earn?

Declaration to tax office

Customer instructions

Reserve participants, floaters and drop-outs

Participant is too late or does not show up

Technical issues on mobile devices

Technical issues on desktop

Whitelisting User Sense

Sign up for paid studies

I signed up as tester. What's next?

How do I participate in paid studies?

How do I increase my chances of participating?

How to complete the qualification test

Self-recruited testers

Create accounts for your own testers

Use a unique participation link

Scheduling sessions without recordings (own testers)

Scheduling sessions with recordings (own testers)